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Claim Reason *
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Department of Employment *
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Credit / Refund Amount *
Days used can be viewed on the eStore here.
Credit / Refund amount based on days can be view in the terms excerpt below
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Days Used
You can verify the number of days you and/or your family used your season membership(s) by visiting the eStore here.
Percentages per day used can be viewed in the clause excerpt below.
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9 REFUND POLICY - SEASON MEMBERSHIP PROTECTION PLAN
9. REFUND AND CREDIT POLICY - SEASON MEMBERSHIP PROTECTION PLAN
9.1 At the time a Season Membership is purchased, the applicant may also elect to purchase refund and credit protection under the Season Membership Protection Plan for that Membership, which will operate in accordance with the terms of this clause. The Season Membership Protection Plan is only available in connection with paid for Memberships and is not available for Under 5 Season Memberships and Over 70 Season Memberships.
9.2 The Season Membership Protection Plan is available for an additional payment per Membership. It is unique to each Membership, is not transferable and cannot be sold or exchanged.
9.3 The Season Membership Protection Plan entitles a Membership Holder to claim either:
a) a credit equal to a proportion of the Purchase Price of the Membership; or
b) a refund of a proportion of the Purchase Price of the Membership;
as determined in accordance with clause 9.9, other than the circumstances in clause 9.9l), in which case the Holder is not entitled to any credit or refund of the Purchase Price.
9.4 Triggering events are:
a) an injury to the Holder which prevents the Holder from skiing or snowboarding;
b) an ongoing illness of the Holder which prevents the Holder from skiing or snowboarding;
c) an injury or ongoing illness to a dependant of the Holder for whom the Holder will be the primary care giver and which prevents the Holder from skiing or snowboarding;
d) death of the Holder;
e) pregnancy of the Holder; and
f) international or interstate relocation of the Holder that prevents the Holder from skiing or snowboarding at the Resort after the date of relocation.
9.5 Any injury or illness relied on as a triggering event must be certified by an independent qualified medical practitioner who is not related to the Holder and must incapacitate the Holder or dependant for a period of at least 4 weeks after the Relevant Date.
9.6 The Company may request the Holder to provide it with such additional information and/or evidence or documentation (including a statutory declaration from the Holder) in relation to the triggering event as the Company in its sole and absolute discretion considers necessary and such information and/or evidence or documentation must be provided before the event is considered as a triggering event.
9.7 To claim a credit or refund, the Holder must complete a credit or refund claim form available from the Company and forward the completed refund form and medical certificate or other evidence to the Company.
9.8 The Holder will not be entitled to a credit or refund unless and until the Company has reviewed the completed credit or refund form, the original medical certificate (if required under clause 9.5) and any other information reasonably required by the Company (including a statutory declaration, if requested) to assess the claim.
9.9 The credit or refund to which a Holder may be entitled to claim under the Season Membership Protection Plan under this clause is determined by the number of days the Holder utilised the Membership to access the Ski Lifts during the Snow Season. If the number of days the Holder utilised the Membership to access the Ski Lifts during the Snow Season is:
a) 0 days, the credit or refund is 100% of the Purchase Price;
b) 1 day, the credit or refund is 90% of the Purchase Price;
c) 2 days, the credit or refund is 81% of the Purchase Price;
d) 3 days, the credit or refund is 72% of the Purchase Price;
e) 4 days, the credit or refund is 63% of the Purchase Price;
f) 5 days, the credit or refund is 54% of the Purchase Price;
g) 6 days, the credit or refund is 45% of the Purchase Price;
h) 7 days, the credit or refund is 36% of the Purchase Price;
i) 8 days, the credit or refund is 27% of the Purchase Price;
j) 9 days, the credit or refund is 18% of the Purchase Price;
k) 10 days, the credit or refund is 9% of the Purchase Price; or
l) more than 10 days, the Holder is not entitled to any credit or refund of the Purchase Price.
9.10 The Company will determine the form in which any credit is provided under this clause.
9.11 The price paid by the Holder for protection under the Season Membership Protection Plan is non-refundable regardless of whether or not the Holder makes a claim for a credit or refund.
9.12 The Company will not credit, provide a refund or replace a Membership due to the Holders’ illness or injury unless the Holder has purchased the Season Membership Protection Plan and qualifies for a credit or refund in accordance with this clause.
9.13 Once a credit or refund has been made, the Membership and associated benefits are cancelled and shall have no further effect and can no longer be used in that Snow Season. If the Holder wishes to resume activities at the Resort, the Holder will need to purchase alternative Access Products.
9.14 Applications must be submitted to the Company prior to the 31st October of the year of the relevant Snow Season.
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10 REFUND AND CREDIT POLICY - PANDEMIC
10. REFUND AND CREDIT POLICY - PANDEMIC
10.1 If:
a) the Ski Lifts at the Resort are prevented from operating for more than 35 days during the Snow Season because of a Pandemic; and/or
b) the Holder is prevented by a Pandemic from travelling to the Resort for more than 35 days during the Snow Season;
then the Holder may claim either:
c) a credit equal to a proportion of the Purchase Price of the Membership; or
d) a refund of a proportion of the Purchase Price of the Membership;
as determined in accordance with clause 10.4 (other than the circumstances in clause 10.4l) in which case the Holder is not entitled to any credit or refund of the Purchase Price).
10.2 To claim a credit or refund, the Holder must complete a credit or refund form available from the Company and forward the completed refund form to the Company.
10.3 The Holder will not be entitled to a refund or credit unless and until the Company has received the completed credit or refund form and any other information reasonably required by the Company.
10.4 The credit or refund to which a Holder may be entitled to claim under this clause is determined by the number of days the Holder utilised the Membership to access the Ski Lifts during the Snow Season. If the number of days the Holder utilised the Membership to access the Ski Lifts during the Snow Season is:
a) 0 days, the credit or refund is 100% of the Purchase Price;
b) 1 day, the credit or refund is 90% of the Purchase Price;
c) 2 days, the credit or refund is 81% of the Purchase Price;
d) 3 days, the credit or refund is 72% of the Purchase Price;
e) 4 days, the credit or refund is 63% of the Purchase Price;
f) 5 days, the credit or refund is 54% of the Purchase Price;
g) 6 days, the credit or refund is 45% of the Purchase Price;
h) 7 days, the credit or refund is 36% of the Purchase Price;
i) 8 days, the credit or refund is 27% of the Purchase Price;
j) 9 days, the credit or refund is 18% of the Purchase Price;
k) 10 days, the credit or refund is 9% of the Purchase Price; or
l) more than 10 days, the Holder is not entitled to any credit or refund of the Purchase Price.
10.5 A credit or refund claim under this clause may only be made after the end of the Snow Season and may take approximately four (4) weeks from the date upon which the claim is received by the Company to process.
10.6 The Company will determine the form in which any credit is provided under this clause.
10.7 Applications must be submitted to the Company prior to the 31st October of the year of the relevant Snow Season.
10.8 If any or all of the triggering events in clause 10.1 occur outside of the period the Holder holds a Membership, then the Holder is not eligible for any credit or refund.
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