THE AGREEMENT
Buller Ski Lifts (BSL) in conjunction with Buller Holidays Pty Ltd (BHOL) offers discounted 1-day lift, lesson and hire products to bonafide Mansfield Shire primary and secondary school students. The School must agree to the terms and conditions outlined in this document, as well as the booking procedures, and booking conditions outlined in the 2026 Local Schools Planner. The School is required to provide Buller Holidays with a signed agreement prior to placing weekly bookings.
1. PRICING
- 1.1 The prices within the 2026 Local School Snowsports Planner are only available to local Mansfield Shire Schools.
2. PAYMENT
- 2.1 Each week, Buller Holidays will generate an invoice of the total value of the weekly booking and provide an invoice to the school. Failure to pay invoices by the due date listed on the invoice may affect the provision of service provided by Buller Ski Lifts.
2.2 All payments are to be made by Electronic Funds Transfer.
3. CANCELLATION & REFUNDS
- 3.1 No refunds or credits will be payable should schools not consume all lift or lesson seasonal products.
3.2 For Weekly bookings, a credit may be provided for changes made within 24 hours prior to arrival; a refund may be given if changes are received outside of the 24 hours prior or accompanied by a medical certificate.
3.3 Buller Holidays must be notified in writing, at least 48 hours prior to arrival should you need to cancel your weekly booking.
3.4 No replacements or refunds will be made for lost tickets. Lift tickets are not transferable and cannot be resold.
4. DISCLOSURE
- 4.1 This information and agreement is not to be published nor disclosed to 3rd parties.
5. CLAIMS PROCEDURE
Claims for disputed invoices must be provided in writing within 14 days of invoice date.
- 5.1 An invoice in dispute does not preclude payment of undisputed amounts on invoices.
5.2 BSLH will investigate and respond to the claim within 7 days of receipt.
5.3 A credit note will be issued if the claim is determined to be valid.
5.4 If the claim is determined to be invalid, BSL will provide this advice in writing. Payment of the disputed amount must be received in the next payment cycle.
5.5 Disputes in relation to the Claims Procedures will be subject to the Escalated Dispute Resolution Procedure. Disputes must be notified in writing within 7 days of BSL’s determination.
6. ESCALATED DISPUTE RESOLUTION PROCEDURE
- 6.1 In the first instance, the parties will attempt to resolve a dispute by good faith negotiations.
6.2 If after negotiations the dispute remains unresolved within 7 days, the dispute will be escalated to the General Manager (and/or their designate) of BSL and their equivalent in the customer's organisation. They will resolve the issue in a manner that preserves the commercial relationship between the parties within 7 days of the dispute being escalated.
7. LIMITATIONS OF RIGHT TO SUE
Under Victorian Law, the provider of adventure tourism activities is compelled to bring to the attention of recipients of services the limitations of their rights to sue – prior to the purchase of tickets. Accordingly, Schools are required to ensure these requirements of law will be complied with. Please note that it is your responsibility to notify a student and their parent/guardian of this information at the time of reservation. Signs displaying the Ticket Waiver/Exclusion of Liability terms and conditions set out below are displayed at places where BTags and lift access products are sold and the Mt Buller website.
TICKET WAIVER AND EXCLUSION OF LIABILITY
IMPORTANT – PLEASE READ CAREFULLY
EXCLUSION OF LIABILITY – WAIVER OF RIGHT TO SUE – YOUR ASSUMPTION OF RISK – THESE CONDITIONS AFFECT AND RESTRICT YOUR LEGAL RIGHTS!
1.1 Buller Ski Lifts (the Supplier) offers you use of recreational services (Recreational Services) at the Resort on the Conditions. The Recreational Services are all services provided by the Supplier associated with the use of the snow slopes and the mountain for recreational activities including but not limited to skiing, snowboarding, tobogganing, mountain biking and sightseeing. The Recreational Services include, but are not limited to, the provision and operation of Ski Lifts, snowmaking, snow slope design, construction, maintenance and grooming, hazard assessment and mitigation, construction and maintenance of mountain bike trails, skiing and snowboarding lessons, equipment rental, and the operation of the ski patrol.
You may accept this offer by purchasing a B-TAG, Ski Lift access product, using a B-TAG, topping up a B-TAG, hiring equipment from the Supplier, purchasing or participating in lessons offered by the Supplier or using or making use of any of the Recreational Services. If you do any of these things, you have accepted this offer and are bound by the Conditions.
1.2 Purchase of B-TAG and Daily Access
You must purchase a B-TAG and Ski Lift access product for the days on which you wish to ski, snowboard or mountain bike at the Resort. Prices are displayed at the Resort and on the Supplier’s website. If you rent equipment or enrol or participate in skiing or snowboarding lessons, you must also pay the applicable price. Even if you fail to purchase a B-TAG or to pay an applicable fee, if you use any of the facilities at the Resort or make use of any of the Recreational Services, by such use you agree to and will be bound by the Conditions.
1.3 Exclusion of Liability
The Supplier, its employees, directors and agents, are not liable to you, your dependents or legal representatives, for personal injury or death suffered by you due to the negligence, breach of contract or statute or statutory duty of the Supplier, including but not limited to any liability for Recreational Services not being rendered with due care and skill or not being reasonably fit for any purpose which you made known, expressly or by implication, to the Supplier or because they failed to achieve any result reasonably expected by you which you, expressly or by implication, made known to the Supplier or for breach of any other consumer guarantee of the Australian Consumer Law (Vic) or of the Australian Consumer Law (Cth).
1.4 Risk Warning and Waiver to Sue
You acknowledge that Recreational Services and associated recreational activities are dangerous with many risks and hazards and as a consequence personal injury (including serious personal injury) and sometimes death can occur and you assume and accept all such risks and hereby waive the right to sue the Supplier, its employees, directors and agents, for any personal injury or death suffered by you in any way whatsoever caused by or arising from your use of such services or your participation in such activities.
1.5 WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012
If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 are excluded, restricted or modified in the way set out in this form, if you are killed or injured because the services provided were not in accordance with the statutory guarantees outlined below.
Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you-
• are rendered with due care and skill; and
• are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and
• might reasonably be expected to achieve any result you have made known to the supplier.
Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the exclusion of these statutory guarantees is brought to your attention by this form.
NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier's part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2022 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.
1.6 You must comply with the Alpine Responsibility Code and all signs or other directions of the Supplier. It may suspend or cancel your B-TAG and access to Recreational Services at the Resort in its absolute discretion for non-compliance with the Code, the Conditions, or for reckless or careless conduct.
1.7 You must carry your B-TAG in or on your ski jacket at all times on the snow slopes which must be presented to the Supplier’s agent upon request.
1.8 No B-TAG or access product can be resold, transferred or altered in any manner. They are valid only for the dates purchased. The Supplier will not refund or replace any B-TAG if you suffer any illness or injury or if any lift service is not operating.
1.9 Purchases on Behalf of Another Person and Indemnity
If you purchase a B-TAG or access product or Recreational Service from the Supplier on behalf of another person, you make that purchase as the agent of that other person who is also bound by the Conditions and by using or making use of the Recreational Services, such person acknowledges and agrees to the Conditions as if that person had read clause 3 in its entirety and then made the purchase. You warrant that you have that person’s authority to so bind them, unless you purchase a B-TAG or access product or Recreational Service from the Supplier on behalf a child (under 18 years) in which case you agree to fully indemnify the Supplier for all loss and damage it may suffer due to any legal proceedings being brought by or on behalf of that child against the Supplier, its employees, directors and agents, for any personal injury or death suffered by that child caused by or arising from his/her use of Recreational Services or participation in recreational activities.
PRIVACY STATEMENT – See website www.mtbuller.com.au for privacy statement
8. ALPINE RESPONSIBILITY CODE
There are inherent risks in all snow recreational activities. Common sense, staying in control and personal awareness can reduce these risks. Risks include rapid changes in weather, visibility and surface conditions, as well as natural and artificial hazards such as rocks, trees, stumps, vehicles, lift towers, snow fences and snowmaking equipment. Observe the code and ski and ride with courtesy to others.
8.1 Stay in control and avoid other people and hazards.
8.2 Use appropriate protective equipment, especially helmets, to minimise the risk of injury.
8.3 You must have the ability to use each lift safely. If in doubt ask the lift attendant.
8.4 Obey all signs and warnings, and keep off closed trails and areas.
8.5 It is your responsibility to avoid and give way to people below and beside you.
8.6 Do not stop where you are not visible from above or where you obstruct a trail.
8.7 Before starting downhill, or merging into a trail, look uphill and give way to others.
8.8 Use care to prevent runaway snowboards.
8.9 If you are involved in or see an accident, alert and identify yourself to Resort Staff.
8.10 Be aware that it is dangerous to ski, board or ride lifts if your ability is impaired by drugs or alcohol.
KNOW THE CODE. IT'S YOUR RESPONSIBILITY. FAILURE TO OBSERVE THE CODE MAY RESULT IN CANCELLATION OF YOUR TICKET OR PASS BY SKI PATROL OR OTHER AUTHORISED PERSONNEL
9. ACCEPTANCE
Acceptance of all Terms and Conditions, Acknowledgement of Ticket Waiver Buller, and all BSL products as per this document, and those described in the 2026 Local Schools Planner i.e. lift & lesson, lift, lesson and hire from 1st June 2026 until 31st October 2026.
9.1. I, as the person and/or party responsible for organising the school groups’ trip, acknowledge and agree that the Recreational Services provided are all services provided by the Supplier associated with the use of the snow slopes and the mountain for recreational activities including but not limited to skiing, snowboarding, tobogganing, mountain biking, via Ferrata, rock-climbing, hiking and sightseeing. The Recreational Services include, but are not limited to, the provision and operation of Ski Lifts, snowmaking, snow slope design, construction, maintenance and grooming, hazard assessment and mitigation, construction and maintenance of mountain bike trails and rock-climbing routes, skiing and snowboarding lessons, equipment rental, and the operation of the ski patrol. These are dangerous recreational activities within the meaning of the Wrongs Act 1958 (Vic).
9.2. I confirm that all clients purchasing B-TAGs, lift access and/or lesson and sightseer tickets from Buller Ski Lifts or Buller Holidays (acting as it’s agent) will be given a complete copy of the Terms and Conditions (as included in the 2026 Local Schools Planner) governing the purchase and use of such services and facilities prior to the time of purchase.
9.3. I confirm that all clients renting skiing or snowboarding equipment from BULLER SPORTS (Registration No. 34 056 763 930) to enable them to participate in skiing or snowboarding in the Mount Buller Alpine Resort will be given a complete copy of the Terms and Conditions (as included in the 2026 School Snow Trip Planner) governing the rental of such equipment prior to the time of purchase.
9.4. I, on behalf of the person/school/company/business responsible for organising the school groups’ trip undertake the responsibility to notify all parties impacted by the school group booking of the Terms and Conditions (including any applicable risk warnings) in relation to both the purchasing of B-TAGs, lift access and/or lesson and sightseer tickets and the rental of skiing or snowboarding equipment prior to the time of purchase/rental.
BSL are committed to providing the most competitive prices in order to keep snowsports accessible to all students. These prices are offered on the understanding and adherence to the Agreement, please read all sections of this Agreement carefully.
This Agreement is:
Between:
Buller Ski Lifts Pty Ltd and Buller Holidays Pty. Ltd.
PO BOX 1
Mt Buller VIC 3723
and
The School (specified below)